Privacy Policy

General
The pages of the Clarkes Residential Estate Agents Limited "CREAL" website are only intended to be directed at United Kingdom customers. It therefore is intended to comply with United Kingdom legislation and regulation.

This page is intended to help our customers understand how we collect and use any information that you provide us with when using our website. Our principal activities are Residential Property Sales,  Property Letting Services and associated activities. Our privacy policy also covers our subsidiary company, Clarkes Barnham Limited.

What Information we collect
The information that we may collect from this site may include:-

1. Any personal information that you submit to the site for example, your name, address, email address, property requirements and any other information.
2. We also collect data in order to remember you. This is to allow you not to have to re-input the same information time after time. We use 'cookies' to collect this information. Cookies are strings of text that store information on your hard disk or web browser. You are able to accept or decline these cookies by simply making changes to your own web browser. We should point out though that by declining the use of cookies from our site might prevent the use of some areas of our web site. We do not knowingly collect any information from children and do not take specific steps to protect the privacy of children who disclose their personal data to us.
3. When logging on to our web site your own IP address may be recorded on our server. This is a fully automated process that allows us to track any customers who have shown an interest in our services.

What do we do with your information?

1. CREAL is a privately owned organisation committed to respecting your privacy. Any information provided to us will only be used for the purposes it was submitted and in accordance with the Data Protection Act 1998 and any other applicable legislation.
2. Information provided to us will only be used by our own company and that of any subsidiary companies that we own, or any regulative bodies for the purpose of monitoring or enforcing relevant compliance or legislation.
3. We may use your information to enable us to provide follow up visits or inspections as deemed necessary or requested by you.
4. We may use your information for statistical purposes, to investigate or prevent crime and for credit checking purposes.

Marketing

1. CREAL or its agents may use your information to keep you updated of any changes in our terms of business, new services that we are able to provide or of any other products we deem might be of use to you. This service can be provided by either email or direct mail.

Consumer Rights

1. You can ask CREAL to update or remove your details by sending us an email, or by writing to us at our registered office address.
2. You also have the right to request a copy of all the personal information we hold about you. To do this, please write to our registered office address enclosing a cheque for £25 payable to CREAL to cover our administrative costs.

Other Websites

1. This privacy policy is intended to cover all websites owned and operated by CREAL. Any other sites that maybe linked to or by our site will be subject to their own Privacy Policy. Please take careful steps to read their own Privacy Policies to avoid any uncertainty.
2. You should also be aware that not all communications over the internet are secure unless they have been encrypted. Communications sometimes maybe routed all over the world and due to this CREAL cannot accept any responsibility for loss of personal information that is beyond our control.